It can be challenging for personal injury law firms to attract and sign new clients, manage high-volume caseloads, and deliver an exceptional experience all at once. Many firms end up relying on separate systems, spreadsheets, and countless phone calls and emails to manage the day-to-day, but this usually leads to inefficiencies and missed opportunities for growth and success.

For nearly 300 forward-thinking plaintiff firms, Litify’s all-in-one case management platform has helped simplify processes, centralize case information, and free up time to focus on what matters: driving the best legal outcomes for their clients. Here’s how three personal injury firms made it happen.

Litify helps Phillips Law reduce intake call times by 50%

Phillips Law Firm operates in multiple locations across the state of Washington. Although they previously used a software platform, it needed to be more specific to the legal industry, and the team had to spend time and money tailoring it to meet their needs. They wanted to find a solution to help them increase conversion rates and manage their marketing and intakes.

Why was personal injury software needed?

Phillips Law struggled to optimize their processes without a system designed specifically for legal workflows. The existing software required extensive manual intervention, which only became more challenging as the firm grew. 

With each customization, the costs increased, as did the amount of time they still spent updating the same information across multiple systems. It needed to be easier to scale.

After Litify software implementation

Litify has allowed Phillips Law to increase productivity and cut costs by centralizing intake and case management tasks. The time it took to process each intake was reduced by 50%, from 45-60 minutes to 25-30 minutes. Agents could now handle more leads without any additional headcount. In just six months, their client conversion rate also grew by nearly 7% – no need for extra advertising or staffing costs.

Phillips Law saved over $80,000 annually by automating tasks and maximizing the productivity of their staff. With Litify's marketing tools, they could track ad spending and the success of their campaigns. Phillips Law also enjoys Litify's mobile functions, which let attorneys access case information on the go. This allows them to be more productive and respond to clients' needs at any time, any place.

Taylor King Law increases average attorney fees by 46%

Taylor King Law is a personal injury firm with multiple offices across Arkansas and Texas. While the firm was performing well, Chief Operating Officer Emily Merryman believed there was room for growth in both intake conversion rates and case values. In 2021, they switched from Needles to Litify.

Why was personal injury software needed?

The firm's intake conversion rate was already 30%, but without a modern case management system, Emily only had anecdotal insight into her team’s performance. She wanted a better solution so they could build better intake and follow-up processes and bring in higher-value cases.

After Litify software implementation

Using Litify’s robust dashboards and reports, Emily could measure each part of the intake process. She was now able to spot her best-performing agents and redistribute tasks to help them make the most of their time with new cases. Their intake conversion rate increased from 30% to 50%.

Litify’s matter management features also helped Taylor King streamline their case processes. They created a quality-of-life questionnaire to capture non-financial damages, which led to higher settlement offers. The firm also began tracking client treatments more closely, so their attorneys could proactively manage cases and stay updated on clients’ medical status.

Because of these initiatives, Taylor King Law also saw a 46% increase in average attorney fees.

Litify powers 400% expansion for Angel Reyes & Associates

Angel Reyes & Associates is a Dallas-based law firm that is quickly expanding across Texas.

Previously, the firm managed operations using an on-premise system called Needles. As they grew, it became clear they needed a cloud-based solution that could integrate marketing, intake, and client relationship management.

Why was personal injury software needed?

Needles had limitations that slowed down the firm’s growth. The Reyes team struggled to track their marketing campaigns and analyze data across multiple spreadsheets. The manual processes were extremely time-consuming and gave limited insights into their marketing performance. What they needed was a system that would allow them to access real-time data so they could understand how their campaigns were performing at any given moment.

After Litify software implementation

Since switching to Litify, Angel Reyes has seen 400% growth, which they believe they couldn’t have accomplished on their previous system. Litify’s open platform and dynamic dashboards let them pull data from various sources into one central location. 

Now, the firm can see every aspect of their marketing campaigns daily, from impressions and cost-per-click to cost-per-signed-case. Litify’s automated notifications alert the team whenever a case is signed, so they can easily keep track of which campaigns and channels drive the most success.

Now, their intake team can convert leads to cases in just one click. Attorneys and case managers access real-time case details without any delays. Automated tasks like client follow-ups, document creation, and lead tracking have also reduced their manual and administrative hours and unlocked firm profitability and growth. 

As a result, Angel Reyes has also reduced their case processing time by 20% and increased intake conversions by 15%. The team is confident that Litify will continue to scale with them and support their continued growth into the future.

The takeaway

These are just a few of the forward-thinking firms that are using Litify to transform their operations from intake to settlement. By centralizing their processes and data into a single platform, personal injury firms like Phillips Law, Taylor King Law, Angel Reyes & Associates, and many more are achieving repeated success and reaching new levels of productivity.

If you’re ready to see how Litify can take your personal injury practice to the next level, request a free demo with our team. You can also explore the power of the platform in our interactive product tour.